Sunwai by State Bank of Pakistan (SBP)

What is Sunwai

‘Sunwai’ is a dedicated customer complaint service portal developed to provide ease to general public in lodging complaints against Banks/MFBs/DFIs with the relevant forum/entities as per applicable laws and regulations. ‘Sunwai’ provides customers with a platform to register and track complaints seamlessly.

How to Access Sunwai

The portal is easily accessible through web browsers and mobile applications, available on both Android and iOS platforms.

https://sunwai.sbp.org.pk/about-us.html

Key Features
  • Register complaints in English or Urdu.
  • Receive a unique tracking number for each complaint.
  • Track the status of your complaint through SMS and email updates.
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