Sunwai by State Bank of Pakistan (SBP)

What is Sunwai

‘Sunwai’ is a dedicated customer complaint service portal developed to provide ease to general public in lodging complaints against Banks/MFBs/DFIs with the relevant forum/entities as per applicable laws and regulations. ‘Sunwai’ provides customers with a platform to register and track complaints seamlessly.

How to Access Sunwai

The portal is easily accessible through web browsers and mobile applications, available on both Android and iOS platforms.

Key Features
  • Register complaints in English or Urdu.
  • Receive a unique tracking number for each complaint.
  • Track the status of your complaint through SMS and email updates.