Security Related-FAQ’s

Is Subuk App secure?

Yes, it is completely secure. We use end-to-end encryption, two-factor authentication (2FA), and biometric login to keep your information and transactions safe at all times. Your security is our top priority.

What security features are built into the app?

The app is designed with multiple layers of protection, including:

  • Biometric login (fingerprint or face recognition)
  • OTP verification for every transaction
  • Auto logout after periods of inactivity
  • Device binding to block access from unauthorized devices

These features work together to keep your account secure at all times.

What should I do if I lose my phone?

Don’t worry — your account remains safe. Just call our 24/7 helpline at 111-222-642 right away to block app access.
You can also log in from another binded (linked) web device and remove the lost phone from your account under Settings → Manage Devices.

How can I ensure my account stays safe?

Here are a few tips to keep your account secure:

  • Never share your OTP, password, or PIN with anyone
  • Avoid public Wi-Fi when using the app
  • Always log out after you’re done
  • Enable biometric login (fingerprint or face ID) for extra protection

Staying cautious helps keep your banking experience safe and worry-free.

What if I suspect fraud or unauthorized access?

If you notice anything suspicious:

  • Change your password immediately through the app or web
  • Call our helpline at 111-222-642 to report the issue
  • We’ll temporarily suspend your access and start investigating right away to keep your account safe

Your security is our top priority — we’re here to help, 24/7.

Can I use the app on multiple devices?

For your security, the app can only be used on one primary device at a time.
If you switch to a new device, you’ll need to re-authenticate, and there will be a 2-hour wait (cooling period) before you can access the app on the new device.
This helps keep your account protected from unauthorized access.

How is my personal data protected?

Your data is in safe hands. We follow all data privacy regulations and use advanced encryption along with secure data centers to keep your information protected at every step.

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