Bill Payments Related FAQs

What types of bills can I pay through Subuk App?

You can pay utility bills (electricity, gas, water), mobile bills, internet bills, school fees, government dues, and more through the app.

How do I pay a bill through the app?

Open the app, go to ‘Pay Bills’, select the biller, enter the reference number, and confirm the payment.

Can I save billers for future payments?

Yes. After you pay a bill, you can choose to save the biller. This lets you pay them faster next time with just one click. Saved billers will appear in your “My Billers” list.

How do I know if my bill payment was successful?

You’ll receive and see a transaction receipt on the confirmation screen, which can be saved or shared.

What happens if I enter the wrong consumer number?

Always double-check the details on the review screen before confirming the bill payment transaction. Payments to incorrect billers cannot be reversed.

Can I view my bill payment history?

Yes. Go to Account Statement in the app to see all past transactions with dates and statuses.

What should I do if a bill shows unpaid even after successful payment?

  • Check the payment status in your Account Statement by clicking on the transaction.
  • Some billers take time to update — it may update by the end of the day.
  • If the payment shows successful but the bill is still unpaid, share the payment reference number with the biller’s customer support.
  • You can also contact MCB Islamic support for help.

How do I manage bill payment beneficiaries (billers)?

Manage billers for faster and hassle-free payments:

  • To add a new biller:
    1. Go to Bill Payments → Tap Add Biller
    2. Select the biller category (utilities, internet, mobile, etc.)
    3. Enter required details like account/reference number
    4. Tap Save
  • To edit a saved biller:
    1. Go to Hub Menu → Manage Billers
    2. Select the biller → Tap Edit
    3. Make necessary changes and confirm
  • To delete a biller:
    1. Go to Manage Billers
    2. Select the biller → Tap Delete
    3. Confirm to remove the biller

How can I pay my bill using the 1Bill feature?

  • Login to Subuk App
  • Go to Bill Payments / 1Bill
  • Select Invoice-based Payment:
    • Enter the 1Bill Consumer/Invoice Number (usually printed on the bill)
    • Review the details and proceed with the transaction
  • Select Top-up-based Payment:
    • Enter the 1Bill Consumer Number (usually printed on the bill)
    • Review the details and proceed with the transaction

Why is it important to manage your bill payment beneficiaries?

Keeping your biller list updated helps you avoid late payments, pay bills quickly with a few taps, and stay organized by managing all recurring payees in one place.

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