Beneficiary Related FAQs

What is a beneficiary in digital banking?

A beneficiary is a person’s account number which you save for quick fund transfers. Once added, you don’t need to re-enter their details every time you send money to them.

How do I add a beneficiary in the Subuk App?

Log in to the app, click on ‘Hub Menu’ or ‘Explore More’ → ‘Add Beneficiaries’, then enter the recipient’s details:

  • For MCB Islamic or Raast / Other Bank:
    • Enter Account Number
    • Beneficiary Email ID (optional)
    • Nickname
  • For Raast / Other Bank:
    • Choose the Transfer Type i.e., Raast or IBFT
    • If adding a Raast beneficiary, provide:
    • Raast ID: 11-digit mobile number of the beneficiary
    • IBAN: 24-character account number of the beneficiary (found on cheque book, account statement, or Mobile Banking App)
    • Account Number: account number of the beneficiary (not in IBAN format; length may vary by bank)

Can I add both MCB Islamic and other bank beneficiaries?

Yes, you can add both MCB Islamic and other bank beneficiaries.

Is it safe to add and save beneficiaries?

Yes, it’s completely safe. Only you can add, edit, or remove a beneficiary. Strong security measures protect your information and prevent unauthorized changes.

Is there a limit to the number of beneficiaries I can add?

There is no strict limit, but for optimal performance, we recommend managing a reasonable number of active beneficiaries.

Why is my transfer to a beneficiary failing?

Possible reasons include:

  • The account number or details are incorrect
  • The other bank system is temporarily down
  • The beneficiary’s account is blocked or inactive
  • Raast or IBFT transfer service is temporarily unavailable

Please check the details again or call our helpline for assistance.

Can I add a nickname for my beneficiaries for easy identification?

Yes. When adding or editing a beneficiary, you can assign a nickname for easier identification during transfers.

How do I manage my beneficiary list?

Managing your beneficiary list is quick and secure through the app:

  • To add a beneficiary:
    1. Go to Hub Menu → Add Bene (Beneficiary)
    2. Enter on-screen details
    3. Verify and tap ‘Save’
    4. Confirm with OTP
  • To edit a beneficiary:
    1. Go to Hub Menu → Bene Management
    2. Select the beneficiary from the list you want to edit
  • To delete a beneficiary:
    1. Go to Hub Menu → Bene Management
    2. Select the beneficiary from the list you want to delete

All changes are protected with strong security. You can also assign nicknames for easier identification during transfers.

Why is it important to manage your beneficiary list?

Keeping your beneficiary list updated helps ensure transfers are fast, accurate, and secure—reducing the chance of errors.

What is a Favorite Beneficiary and how do I mark one?

A Favorite Beneficiary is someone you send money to frequently and want quick access to:

  • After completing a transaction, tap Add Fav at the bottom of the screen
  • Or, while sending money to a saved beneficiary, tap the star icon next to their name

Favorite beneficiaries always appear at the top of your beneficiary list for faster transfers.

Can I add a beneficiary quickly after sending money?

Yes. After completing a transfer, you’ll see an Add Bene button on the confirmation screen. Tapping it will save the recipient instantly, so you don’t need to re-enter their details next time.

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